SUMMARY OF WORK EXPERIENCE

Technically sophisticated and business-savvy professional with a career reflecting strong leadership qualifications coupled with "hands-on" IS and networking experience. Maintain focus on achieving bottom line results while formulating and implementing advance technology and business solutions to meet a diversity of needs.

CORE COMPETENCIES

Knowledge and understanding of information technology operations, responsibilities, processes, and procedures.
Sound analytical skills.
Proven project management & change management skills.
Experience and exposure to a wide variety of IT hardware, OS, software, and development tools, including:

OS: Microsoft Desktop & Server, UNIX, Linux, MAC, IBM 380, DOS/VSE, VM/CMS, VAX/VMS, Solaris.
Languages: VB, ASP, JAVA, SQL, MS Access, Perl, C, C++, COBOL, JCL, DYL280.
Other: VMware, Citrix, TCP/IP, IIS Server, Active Directory, SMS, Terminal Server, MS Visual Studio, DNS, SQL Server, Ghost, Cisco routers & switches, Various Microsoft product suites, including MS Office and Project.

Ability to work effectively with customers, vendors, technology staff, and all levels of management.
Excellent coach, mentor, leader and team developer.

MAJOR ACCOMPLISHMENTS

Strategic development and implementation of startup business, including financial aspects, staffing, technologies, vendors, CRM and workflows: http://wholesale24x7.com
Initiated operational approval for change management, including redesign of software systems expediting workflow, increasing throughput, and redeveloping company wide product scheduling.
Developed and implemented visual monitoring tools for alerting operational staff to pending issues.
Key member of staff in the development of a new units, developing standards, documenting area, establishing roles and responsibilities, and educating other departments of new function and role.
International consolidation of over 150+ decentralized LAN administrators from 40+ independently operated regions to form a centralized utility by building and maintaining relationships with our business partners and executive management to ensure World Class Service is maintained.

EMPLOYMENT HISTORY

Automatic Data Processing, Inc. 5/99 to Present

Director – Support Services (10/07 – present)

Direct, manage, plan and administrate level II IT support for 25 Server Data Centers.
Direct, manage, plan and administrate level I and level II IT support for 40+ regional centers encompassing 20,000+ end users.
Business Relationship Management: Build and maintain relationships with our key business partners and the executive management of the various business units to understand their needs, assist in the prioritization of projects, ensure that projects align with the technology that best provides maximum ROI, and direct IT strategy in support of the overall business strategies.
Process Improvement:

Implemented global CRM to virtualize and centralize support.
Enhanced and standardize global Incident Notification procedures, including critical security events..
Built specialized teams, including Citrix, VMware, Administration, Asset Management, Release and Deployment, and Technical Consultants.

Team/Management Development: Create and foster environment for the development of successful, long term, strategic relationships with end user and management communities based on achieving best practices and sustainable competitive support advantages through continued assignment of stretch goals and training focusing on departmental needs and enhancing individual strengths.

Team Building: Provide and ensure continuity between managers’ scope, including policy, procedure, direction, communication and cross-team projects.

Project Oversight: Maintain project portfolio of over 250 projects per year.

Manager – LAN/Telecom Administration (09/03 – 10/07)

Manage LAN & Telecommunications departments supporting North East National Region.

Support, implement and maintain the IS infrastructure.
Implement policies and procedures regarding system and application support around problem identification, reception, documentation, distribution, and correction.
Ensure maximum issue resolution in minimum time.
Charged with a multimillion dollar physical inventory of servers, personal PCs, network equipment, telecom equipment, wiring, and computer/network peripherals.

Participate and manage many of the regional IT projects.

Develop and maintain relationships with all levels of regional, divisional and corporate management and other IT technical teams.
Communicate impact of system, product or applications upgrades, failures and outages.
Identify technology opportunities to address departmental challenges.
Update and modify best practices based on departmental needs.

Disaster Recovery and Business Continuity Coordinator

Determine critical business processes.
Administer, maintain, develop, and implement business continuity plans.

Develop team

Provide coaching, encourage knowledge sharing, and leverage both internal and external training opportunities.
Provide opportunities, tasks, and challenges to the team to facilitate their growth and development.

Senior Operations Analyst (2/00 – 09/03)

Responsible for production change management:

Enforced & approved system and application changes upon reviewing the impact and ramifications to the various platforms in accordance to Change Management guidelines.
Developed and improved Change Management processes as related to Server System modifications.
Notified appropriate organizations of changes, providing comprehensive demonstrations, explanations, and other required information.

Performed and supervised application upgrades and installations on all server platforms.

Ensure and maintain installation, rollout and fallback procedures are current.

Provided support and analysis, taking corrective action as needed.

Provided second level troubleshooting support in the Operation area 24 x 7.

Provided leadership and direction to peers within immediate group, server operations, and to other organizations.
Determined and recommended improvements in current standards and implementation of system changes.

Lead Console Operator (5/99 – 2/00)

Provided supervision and continuity between shift teams.
Monitored and supported a multi-vendor, 24x7 NT server and UNIX environment.
Developed monitoring applications.

DialAmerica Marketing, Inc. 2/95 – 5/99

Computer Operations Manager

Planned, directed, and managed the daily operations of the mainframe console team, servers systems, client data transmissions and print facilities.
Change Management

Prioritized, scheduled, and approved all production, testing, and projects.
Provided direction and vision for application and system development.

System Performance

Worked with hardware support staff to identify needs and solutions, including acquisitions of new hardware, upgrades of hardware and software, and redesign of development systems.
Maximized systems utilization rates by restructuring production scheduling and establishing a change management system.

Supplied technical support & consulting to all user groups, expediting production, and problem correction.

EDUCATION

Pace University, Bachelor of Business Administration Degree in Accounting, 1993
Montclair University, Master of Science Degree in Computer Science – Informatics, classes completed. Masters Project/Thesis work on Hyperspectral Image Analysis. ETC: Spring 2009
Comptia Network+ and Microsoft certifications.
Honors Graduate – The Leadership Development Academy Program.

Martin Butler
9 Oxford Lane

Hackettstown, NJ 07840

MartinEButler@gmail.com