MARTIN BUTLER
martin@martinbutler.com
DIRECTOR INFORMATION TECHNOLOGY
Change Management
Data Center Management
Project Management
Bottom-line oriented Director of Information Technology with sophisticated business savvy and a proven track record of implementing technology advancements for ADP that saved millions of dollars. Dedicated to developing strategic long-term client and management relationships. Creative problem solver with 14 years hands-on experience resolving complex technical challenges. Consistently accomplish goals on time and within budget. Outstanding interpersonal skills; easily interact with clients, vendors, staff, and executive management. Skilled communicator, adept at bridging the gap between business and technology teams. Additionally proficient in:
Best Practices
CRM Systems
Budgeting
Training & Mentoring
Process Improvement
Process Analysis
Relationship Management
Turnaround Management
Team Development
PROFESSIONAL EXPERIENCE
AUTOMATIC DATA PROCESSING (ADP), Roseland, New Jersey, 1999 - Present
Global provider of integrated computings and business outsourcing with $8 billion annual revenue
Director, Support Services - CIO Organization (2007 - Present)
* Direct, plan, and administrate Level II IT support for 25 server data centers and Level I and II IT support for 40+ regional centers supporting 25,000 end users.
* Collaborate with business partners and executives to understand needs and formulate comprehensive IT strategies that most effectively help to achieve the overall strategic business objectives.
* Prioritize and implement projects, ensuring new technology provides maximum return on investment.
* Built and manage specialized virtual support teams including Citrix, VMware, Administration, Asset Management, Release and Deployment, and Technical Consultation.
* Maintain large project portfolio, overseeing more than 250 projects annually.
Accomplishments
* Received two 2009 Presidential Awards for successfully revamping a failing organization and creating a premier support group.
* Saved $1 million annually by spearheading the acquisition of an enterprise remote support product that enhances SAS70 and ITIL requirements.
* Designed and managed data center consolidation project that reduced 18 sites to 4 sites, incorporated high availability (HA) and disaster recovery (DR), and realized $1.1 million saving in first 3 years.
* Standardized and enhanced global incident notification procedures, including critical security events.
* Formed a centralized utility to ensure world-class service by consolidating 200+ decentralized LAN administrators from 40+ independently operated regions comprised of 150+ locations.
* Implemented new centralized global CRM system.
Manager, LAN / Telecom Services (2003 - 2007)
* Oversaw the LAN and Telecommunications departments supporting the US Northeast region.
* Implemented, maintained, and supported the Information Systems (IS) infrastructure and data center.
* Established policies and procedures regarding system and application support related to problem identification, reception, documentation, distribution, and resolution.
* Managed resolution of myriad technical issues with a strong focus on minimizing disruption and restoring full functionality in minimum time.
* Supervised multi-million dollar physical inventory of servers, personal PCs, network equipment, telecommunications equipment, wiring and computer / network peripherals.
* Identified technology opportunities to most effectively address departmental challenges.
* Determined critical business processes in role as Disaster Recovery and Business Continuity Coordinator.
* Administered, maintained, developed, and implemented business continuity plans.
Accomplishment
* Built strong technical teams by promoting knowledge sharing and internal and external training and providing coaching and mentoring.
Senior Operations Analyst, Brokerage Group (2000 - 2003)
* Reviewed impact to various platforms of system and application changes, ultimately approving and enforcing changes in accordance with Change Management guidelines.
* Provided on call Level II troubleshooting support to Operations Department.
* Recommended improvements related to the current standards and advised the implementation of targeted system changes.
Accomplishment
* Developed new business units, established corporate standards and documentation procedures, defined roles and responsibilities, and educated other departments regarding new units, as key staff member.
* Streamlined change management process related to server system modifications.
Lead Console Operator, Brokerage Group (1999 - 2000)
* Ensured continuity between shift teams and monitored and supported a multi-vendor, around-the-clock Windows server and UNIX environment.
* Developed and implemented monitoring applications.
DIALAMERICA MARKETING, Mahwah, New Jersey, 1995 - 1999
Computer Operations Manager
* Planned, directed, and managed daily operations of the mainframe data center, servers systems, client data transmissions, and print facilities.
Accomplishment
* Initiated change management including the redevelopment of companywide product scheduling and the redesign of software systems that expedite workflow and increase throughput.
TECHNICAL SKILLS
Operating Systems: Microsoft Desktop & Server; UNIX; Linux; MAC; IBM 380; DOS/VSE; VM/CMS;VAX/VMS; Solaris
Languages: VB; ASP; JAVA; SQL; MS Access; Perl; C; C++; COBOL; JCL; DYL280; MATLAB
Other: VMware; Citrix; TCP/IP; IIS Server; Active Directory; SMS; Terminal Server; MS Visual Studio; DNS; SQL Server; Lotus Domino; Lotus Notes; Ghost; Cisco Routers and Switches; various Microsoft Product Suites including Office and Project
EDUCATION TRAINING CERTIFICATIONS
MONTCLAIR STATE UNIVERSITY, Montclair, New Jersey
Masters of Science, Computer Science, Expected Spring 2010
Concluding thesis: “Distributed Computing Optimization on Spectral and Spatial Complexity-Based Hyperspectral Image Analysis.”
PACE UNIVERSITY, Westchester County, New York
Bachelor of Business Administration, Accounting, 1994
Professional Development
Honors Graduate, The Leadership Development Academy Program (ADP)
Certifications
CompTIA Network+ certified
Microsoft Certified Professional (MCP)